Frequently Asked Questions

Welcome to the Frequently Asked Questions page!

Here you will find answers to common questions that we get asked over and over again for every event!

ENTERING AN EVENT | EVENT QUERIES

ENTERING AN EVENT

1) How do I enter a graded event?

To enter one of our events, please visit our entry page at www.cmstringers.com/entry

Events that are open for entries can be entered by clicking the yellow “Enter Online” button.

2) When do events open for entry?

This varies from club to club and typically ranges from 6 to 8 weeks before the event.

To be the first to know about when events are open for entry, please subscribe to our WhatsApp Squash Events Alerts group at https://bit.ly/uksquashevents2

3) Is my entry guaranteed once I have entered?

For all our events, we operate a maximum capacity per grade, which is dependent on the amount of court time that we have, so we cannot guarantee that all players who enter will be able to take part.

Although we cannot guarantee all entries, we would recommend entering as early as possible, after entries have opened, to ensure you have a greater chance of particpiating in the event.

To increase your chances of getting into an event, we would recommend subscribing to our WhatsApp Squash Events Alerts group at https://bit.ly/uksquashevents2 as this group is where we first announce that events are open for entries.

4) How can I see who has entered an event?

To see who has entered an event, please visit the event page (the same page that the event entry form is on) and scroll down to the bottom of the page and you will be able to see who has entered in each category.

5) On the entry list, I am listed as a reserve. What does this mean?

The reserve list is the same as a waiting list. For each event, we have a maximum capacity per grade, so if you are 2nd reserve for a grade, then it means you are 2nd on the waiting list.

We regularly update lists as players withdraw from events, and we notify reserve players via whatsapp if a space has become available for them.

EVENT QUERIES

1) How do I withdraw from an event if I am no longer able to take part?

To withdraw from an event, you can either respond to the entry confirmation you received upon entering or send us an email at info@cmstringers.com with details of which event you would like to withdraw from and which category/grade.

2) When can I let you know if I cannot play in an event?

Ideally, as soon as possible as we need to give players on the waiting list as much notice as possible to try and get a replacement for you.

Please do not leave it until a day or two before the event to withdraw, as this makes it very difficult for us to find a replacement at short notice.

3) Do I get a refund for my entry fee if I withdraw?

For events that require payment on registration, you would generally get a refund if you withdraw before entries have closed (usually the Sunday night before the event) or a partial refund if you withdraw before Tuesday lunchtime of the week of the event, after entries have closed.

Each event has its own refund policy on the entry form, so please refer to this.

4) I didn't manage to get into the event after being on the reserve list. Do I get a refund?

Yes, all players who don’t manage to get into an event, that have paid their entry fee in advance will receive a full refund.

5) I am injured but might be able to play in the event. When is the latest I can let you know?

Ideally, by Tuesday at the very latest, as we need time to find a replacement and the event t-shirts are printed on a Tuesday as well as commencing the draws for the weekend, so this ensures we don’t incur any additional costs for the event if possible.